Complaint Letter

Lyla Arum 

Delima Street, Cikupa

Tangerang 15710

Banten

November 24, 2016

BEAUTY FASHION CENTRE

Padasuka, Cibeunying Kidul

Bandung 40523

Jawa Barat 

Dear Mrs Hani

On 16th November 2016 I ordered one  of long dress material cotton spring. 

On opening the parcel received this morning I found the material damage in the long dress and the color of the long dress that I received does not correspond to the order that has been my message. I am therefore returning them by parcel post for replacement as a matter of urgency.

The condition of the item was your responsibility up to the point I received it and accordingly, I am entitled to a refund a long with a refund of all delivery costs. I would request that confirm in the next 3 days that you will provide this dress and that you will cover the cost of the defective item being returned to you.

Please respond and tell me that how you offer to solve this problem as soon as possible.

Look forward to hear from you.

Yours Faithfully

Lyla Arum